At Haganejin, customer satisfaction is our top priority. We take great care in selecting and delivering high-quality knives, but we understand that sometimes a return or refund may be necessary. This Refund and Return Policy explains the terms under which products can be returned or refunded.
By placing an order on our website, you agree to the policy outlined below.
Eligibility for Returns
We accept returns only under specific conditions to ensure fairness and safety for both our customers and our brand.
You may request a return if:
- The product you received is damaged or defective
- The product is incorrect or does not match your order
- The product arrives with manufacturing faults
To be eligible for a return:
- The item must be unused and unaltered
- The knife must be in its original packaging
- The return request must be made within 7 days of receiving the product
Used, sharpened, or intentionally damaged knives are not eligible for return due to safety and hygiene reasons.
Non-Returnable Items
For safety and quality control purposes, the following items cannot be returned:
- Knives that have been used, washed, or sharpened
- Products damaged due to improper handling
- Items returned without original packaging
- Clearance or sale items (unless damaged on arrival)
We strongly recommend inspecting your product immediately after delivery.
Return Process
To initiate a return, please follow these steps:
- Contact our support team with your order number and issue details
- Provide clear images or videos showing the problem
- Wait for confirmation and return instructions from our team
Do not send the product back without approval, as unauthorized returns may not be accepted.
Refund Policy
Once your returned item is received and inspected, we will notify you about the approval or rejection of your refund.
If approved:
- Refunds will be processed within 7–10 business days
- The refund will be issued to the original payment method
- Shipping charges are non-refundable unless the issue was caused by us
If the returned product does not meet our return conditions, the refund request may be declined.
Exchange Policy
We offer exchanges only for defective or incorrect items, subject to stock availability. If the requested replacement is unavailable, a refund may be issued instead.
Exchanges must meet the same eligibility criteria as returns.
Shipping Responsibility
- Customers are responsible for return shipping costs unless the product was damaged or incorrect
- We are not responsible for lost or damaged return shipments
- We recommend using a trackable shipping service
Proper packaging is required to prevent damage during return transit.
Important Safety Note
Knives are sharp tools and must be handled carefully. Returned items that pose safety risks due to misuse or poor packaging may be rejected.
Policy Updates
Haganejin reserves the right to update or modify this policy at any time without prior notice. Any changes will be reflected on this page.
Contact Us
If you have any questions regarding our Refund and Return Policy, please contact our support team through our website. We are always here to assist you.
Haganejin — committed to fairness, quality, and customer trust.